COVID-19: Learn about our elevated hygiene measures here.

COVID-19 info

COVID-19: Important information for your stay at our hotel

Ladies and gentlemen,
dear guests,

We take your safety and well-being, as well as the one of our employees, as our utmost priority; therefore we have implemented and adhere to the highest standards of safety, hygiene and disinfection to address COVID-19 in collaboration with international medical experts and following the recommendations of the Robert-Koch Institute and the current Corona ordinance of the federal state of North-Rhine Westphalia. Please note that the federal regulations are subject to constant change, therefore all information on this website is without guarantee. We try to keep the information as up-to-date as possible.

An overview of our measures to ensure the safety of our guests and employees in the different hotel areas:


General

Who is authorised to stay at our hotel?

At an incidence rate below 10, persons from the same district are exempt from the testing rule. Persons from other district are exempt from the test requirement, if also in their district the 7-day incidence rate was demonstrably 10 or less at departure. From an incidence rate of 35 or higher, a negative antigen test certificate must be presented every 3 days.

Children under the age of 5.9 years are exempt from these rules.

Where are the closest test stations?

  • Medicare - Frankfurter Straße 14-16, 53840 Troisdorf: approx. 40 minutes (3 km) on foot or 7 stops by bus
  • Citycare - Junkersring 3, 53842 Troisdorf: approx. 35 minutes (2.7 km) on foot or 5 stops by bus
  • Centogene - Cologne/Bonn Airport: approx. 35 minutes by bus (5 stops) and S-Bahn suburban railway (3 stops)

Find further test sites in Troisdorf and book an appointment here.

is the wearing of a mask mandatory in the hotel?

Yes, a surgical mask or an FFP2 mask must be worn at all times in all public hotel areas.

Is there the possibility of digital contact tracing?

No, all data relevant to contact tracing in our hotel is collected manually.

Further measures taken by the hotel:

  • Disinfectant dispensers are available in all public hotel areas.
  • To protect both our guests and employes, the front desk is fitted with plexiglass panes.
  • Strict distance regulations are in place at the breakfast buffet and in meeting rooms. It is mandatory to wear a mask in these spaces.
  • Access to the reception is limited to a certain amount of people. For more information, please refer to the on-site signage.
  • The lift may only be used by one person at a time.
  • Public areas are cleaned and disinfected with higher frequency and according to extended cleaning and disinfection plans.
  • The meeting room capacities are limited to a certain amount of people.
  • For the purpose of contact tracing, external conference participants must complete a registration form.

Breakfast

does the hotel offer breakfast?

We offer our full breakfast buffet in compliance with strict hygiene and distance regulations. Alternatively, we offer a breakfast box for takeaway for € 7.50. No reservations are required for breakfast.

Breakfast times: daily 6:00 a.m. - 9:30 a.m.


Gastronomy

Bar & Terrace

Due to the current situation, our bar & terrace remain closed until further notice. Thank you for your understanding!

room service

We are happy to serve breakfast to your room.

Service times: daily 6:00 a.m. - 9:30 a.m.

Half board

There is no half-board option.


Meetings & Events

Meeting room

Our meeting room capacities are currently limited to a maximum number of 20 people. The coffee break and business lunch offer as well as our event offer have been adapted to the current federal regulations. Strict distance rules apply. The wearing of a mask is mandatory. Fur the purpose of contact tracing, external conference participants must complete a registration form. >> further details on our meeting and conference offer